FAQ

looking for wholesale info or a studio collaboration? those live on their own page, click here to take a look.

shopping & shipping

do you ship outside the netherlands?

yes, i ship worldwide, with one exception: i'm currently not shipping to other EU countries due to new EU regulations. i'm still shipping within the netherlands and everywhere outside the EU. if you're not sure whether your location is covered, drop me an email and i'll check.

how long does it take to receive my order?

most pieces are ready to ship within 2 business days. during busier periods, like markets or holidays, it can take a little longer, i'll always keep you posted if something's delayed. if it's a custom order, i'll walk you through the timeline in advance.

How much does shipping cost?

shipping is calculated based on your location and the items in your order. you'll always know the price before you purchase.

do you offer local pickup?

yes, if you're based in haarlem, drop me a message and we can arrange a pickup point.

can i return or exchange a piece?

you can return your piece, though the return shipping fee is on you. i don't accept exchanges, since everything's handmade, no two pieces are quite the same, and that's kind of the whole point.

custom orders

do you take custom or commission orders?

yes, depending on what's happening in the studio. send me a message with what you have in mind and i'll let you know if it's possible.

can i request a specific colour or character?

i love hearing ideas, though every piece comes out a little different since it's all handbuilt and hand painted. no two are ever exactly alike, even when i try.

how far in advance should i request a custom piece?

it depends on the piece, more complex or larger requests need more lead time, so the earlier you reach out, the better.

care instructions

can i put it in the dishwasher?

can i put it in the dishwasher? technically yes, but handwashing keeps the glaze looking its best for longer. 

is it microwave safe?

yes, unless mentioned specifically.

about pipa pots

who makes everything?

just me. i both handbuild and throw, depending on the piece. each one carries its own story, there's usually a lot of thought behind why it exists at all.

where are you based?

haarlem, netherlands.

where can i see new pieces first?

instagram, mostly, with some tiktok too. that's where every detail shows up first, the good, the weird, and the ones i probably shouldn't have posted, plus drops and market dates.

do you take part in exhibitions or art shows?

not at the moment, but hopefully someday. if you help organize exhibitions or shows, i'd love to connect.

can i visit your studio?

unfortunately no, i currently work from home. if i ever have a dedicated studio space, i'd love to host small workshops and fun things there.

the human behind the clay

why clay?

i used to work in advertising, where everything existed to sell something. what i actually wanted was to make things that made people feel something. i tried writing, dancing, singing, photography, pretty much everything, and felt blocked every time. clay was the first time that didn't feel like a performance. it just let me make.

where do you find inspiration?

small moments, strange thoughts, and the stories that show up uninvited while i'm daydreaming. i feel things pretty intensely, art, words, music, a stranger's face, and clay is where all of it ends up.

typical day in the studio?

exhausting, honestly. a lot of thinking, sketching, trial and error, recycling clay, cleaning up the inevitable mess, keeping social media alive, checking the shop, and more admin than anyone expects. somewhere in between all that, and making sure i actually eat and drink water, i get to play with clay.

do you listen to anything while you work?

i rewatch the same show for the hundredth time or loop the same playlist until it stops making sense. if you've read this far and have recommendations, send them my way, just please, no horror. i'm weak like that.

hardest part of running a small business?

the admin. nobody warns you how much of running a handmade business is just admin. the other hard part: existing in a world of ai art and dropshipping, where handmade work constantly has to justify why it costs what it costs.

any mischief you're particularly proud of?

there's a tiny sign for pipa pots hidden inside one of my ceramic houses, like the shop exists inside its own little world. if you ever spot it in person, that's the detail.