FAQ
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shopping & shipping
do you ship outside the netherlands?
yes, i ship worldwide, with one exception: i'm currently not shipping to other EU countries due to new EU regulations. i'm still shipping within the netherlands and everywhere outside the EU. if you're not sure whether your location is covered, drop me an email and i'll check.
how long does it take to receive my order?
most pieces are ready to ship within 2 business days. during busier periods, like markets or holidays, it can take a little longer, i'll always keep you posted if something's delayed. if it's a custom order, i'll walk you through the timeline in advance.
How much does shipping cost?
shipping is calculated based on your location and the items in your order. you'll always know the price before you purchase.
do you offer local pickup?
yes, if you're based in haarlem, drop me a message and we can arrange a pickup point.
can i return or exchange a piece?
you can return your piece, though the return shipping fee is on you. i don't accept exchanges, since everything's handmade, no two pieces are quite the same, and that's kind of the whole point.